Terms & Conditions
PAYMENT POLICIES - HOW TO PURCHASE
We accept Visa, MasterCard, Discover, Certified Bank Checks, Bank Wire Transfers, USPS Money Orders and Personal Checks with a 10-business day hold within the continental USA.
IMPORTANT NOTE ON CREDIT CARD PAYMENTS: As a security precaution, credit card orders will only ship to the BILLING address your credit card company has on file for you for the card used, no exceptions!
Uncollected funds or "NSF" checks are subject to a $50 check fee. Any fee imposed by our bank due to a returned check is the sole responsibility of the person who wrote the check.
All International payments are via Bank Wire Transfer ONLY. We will provide you with the required bank information/details once you have committed to purchase. The buyer/sender is responsible for all wire fees incurred throughout the transfer.
You are more than welcome to call us at (863) 701-3538 and place your order with us on the phone and we will answer any questions you might have.
SALES TAX: ALL Florida residents are subject to 7% sales tax.
Sorry, absolutely no COD's.
PRICES SUBJECT TO CHANGE…EMAIL or CALL US!
We specialize in global shipping & have shipped well over a thousand guitars worldwide via FedEx without ever having a damaged instrument! So no worries, we know how to properly package/label an instrument to ensure it’s safe arrival to you and everything we ship is fully insured. We are very well versed & knowledgeable with regards to international customs documents & criteria.
We ship via Fedex Ground®, fully insured with signature confirmation & tracking. If you would like express shipping we will be more than happy to give you rate quotes. Alaska, Hawaii & Puerto Rico customers should contact us for shipping quotes prior to purchase.
We ship via Fedex Express® or USPS Priority/Express Mail International. We will quote price depending on country/instrument we are shipping. Please provide your country, city & postal code for a shipping options quote.
The buyer is responsible for any and all international duties and customs fees imposed by the importing country.
All items purchased from Jelyfinger Guitars are made pursuant to a shipment contract. This means that the risk of loss/damage and title for such items pass to you upon our delivery to the carrier.
RETURN POLICY - 48 HOUR APPROVAL PERIOD:
1) Upon receipt of a purchased instrument from Jelyfinger Guitars , you have a 48-hour approval period. If the instrument does not meet your expectations, call and notify us within that time to receive a RA (return authorization) number. Then ship the instrument back to Jelyfinger Guitars, packed safely in the same shipping with all original packing materials & box it was packed in. The instrument must be received back to us in the same condition you received it in with all accessories and complete documentation (Owner's Manual, Warranty Card, etc.) and show no signs of wear or use. Items which are not normally stocked (Special Orders, Discontinued Products, Close-Outs, used products and layaways), effect pedals & damaged items are not returnable.
2) You will be responsible for the freight charge to ship the instrument to you and to return it to us as well as a 5% restocking fee.
Looking for something special we do not stock? We will be happy to order it for you. Custom order instruments require a 20% non-refundable deposit with the balance due upon arrival to us & prior to shipping.
Note: Returns are not accepted on Special order items.
Pre-orders are a commitment to purchase and are considered a down payment. Cancellation of a pre-order are subject to a restocking/cancellation fee of 10% of the total purchase price of the item.
Layaway available on items over $500! Simply put 25% down to hold the item, then make equal payments over the next 90 days. (i.e.: another 25% due in 30 days, 25% due in 60 days, and the final 25% due in 90 days for payment in full).
Note: All layaways canceled are subject to a restocking/cancellation fee of 10% of the total purchase price of the layaway. Returns are not accepted on Layaway items.
The material contained within our web site is frequently inspected for accuracy and is presented without any warranties, either expressed or implied. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. Jelyfinger Guitars will assume no (and hereby disclaims), any responsibility for any errors or omissions of this web site's content. Nor shall we be responsible for any damages incurred as a result of the content or use of this web site.
Jelyfinger Guitars does not sell/share your personal information and you can be assured of your privacy. 100% CONFIDENTIAL!
For detailed information on our Privacy policies, click the link "privacy statement" at the bottom of any page of our site.
Peace, Love & Guitars!